My wife is constantly amazed that I read every page of the newspapers that are delivered to my door every morning…seven days a week. Of course I watch a lot of news on television too. That makes me a bona fide news junkie. According to the statistics I read in one of the newspapers, it can be difficult to differentiate when you are plowing through so much news, I am not an uncommon Canadian. It seems we are a country of news junkies in comparison to our American neighbors. The market for quality news coverage is still very strong here. So why are Canadian news outlets from print, TV and radio following the U.S. down the road to coverage of non-events, non-stories and celebrity garbage…I mean gossip?
Each day it feels like it takes me less and less time to read the papers. The Sunday Toronto Star is an empty shell that can be perused cover to cover in about ten minutes. I barely know who Lindsay Lohan is and what makes her famous yet I am bombarded with her brush with the law and her impending jail term. I’m sure Lohan’s incarceration will have little effect on the world economy other than to sell a few more newspapers.
When I was at CBC my bosses conducted a poll of news viewers; which station they watched, why they chose to watch a specific newscast, their age, education background and yearly earnings. The results were obvious. The CBC’s viewers were older, richer and better educated than CTV, Global and CITY viewers. CITY-TV viewers were the youngest, poorest and least educated. But put that way, it is highly misleading. The difference in average age from CBC to CITY-TV was about 5 years, 44 for CITY and just under 49 for CBC. CBC had the most university grads but most CBC viewers barely finished high school.
I remember thinking at the time that CITY’s rock and roll news was a great thing for CBC. Younger folks got hooked on the news watching Gord Martineau and his gang. They developed the news viewing habit in simple bite sized, picture stories. The way I saw it, when they matured and wanted more, they would graduate to CBC News. CITY was news with training wheels. CBC was the 18 speed racing bike.
The world of television and TV news is far more complicated today. It is as much about style as substance. There are far more choices. The internet and all-news channels provide way more options. A friend told me that watching network news in Canada today is like watching yesterday’s newscast. He has seen all the stories during the day on the net and has no time for the déjà vu provided by the TV newscasts.
Given all of the above I have to ask what CBC, CTV and Global are doing. Instead of creating a new kind of in depth version of a newscast with fewer stories and more context, they are still competing with CBC NN, CTV News Network and the internet. They are still trying to cover all the stories without getting down to what is important and giving those stories more time and effort. In Canada this is doubly stupid because the networks own the services they are competing with.
When Newsworld was first created I believed it would be the best thing that happened to national newscasts. It would free them from having to be everywhere covering stories large and small from across the country and around the world. I expected the news bosses to choose six or seven important stories and give them in depth coverage. Why not? The small stories about the snow storm in Calgary and the 20 car pile-up outside Chatham were now taken care of. There would be more time to look at the cost of the G-20 and whether we really need a census any more. (By the way, we still have not seen a single investigative report on how our government spent $1.2 billion on a summit that cost everyone else a tenth of that sum or less.) Alas, this has not happened. Today’s newscasts in Canada look very similar, in coverage, to what they looked like before Newsworld and CTV News Network. If anything, CBC especially, has taken many steps backward. They have done away, for the most part, with their excellent long form journalism and replaced it on most nights with fillers and fluff that should not have a place on a serious national newscast.
Why did I expect change? Because CBS, NBC, and ABC changed when CNN came along. They realized the futility of challenging CNN for speed. They understood that they couldn’t cover in half-an-hour what CNN had 24 hours to report on. Before CNN a typical network newscast in the U.S. packed 12 to 14 stories into their 30 minutes minus ads every night. Since the advent of CNN, the average American network newscast averages 6 to 8 stories and on many nights an investigative feature on an important subject is one of those stories.
In Canada we may be a nation of news junkies but we are not being well served by our national institutions. The CBC, Global and CTV are mired in formats that were out of date in the 90’s. The Globe and Mail seems to be providing less and less serious news coverage and little investigation into important stories, in some cases preferring to be touts for their own (CTV Globe Media) Olympic coverage or even stooping to stories on which dance team was eliminated from a CTV reality(?) show. CBC Radio is the lone exception but rumors abound that Richard Stursberg is coming to make radio news as inane as he has made TV news.
With new hosts coming to CTV and Global and a renewal process at CBC TV that is an abject failure, perhaps the time has come to take a long look at what network news is doing and look to the future rather than the past to bring about the kind of change that a news hungry population craves.
Filed under: Media Commentary, ABC, CBC, CBC NN, CBS, City-TV, CNN, CTV, CTV News Network, Global, Gord Martineau, NBC, Newsworld, The Globe and Mail, The Toronto Star

April 26, 2012 • 2:32 am 20
Tower of Babble
Review: The Tower of Babble by Richard Stursberg
Written for J-Source Website
The Tower of Babble, like Richard Stursberg, is a mass of contradictions. On the one hand Stursberg proves himself to be an incredibly astute observer of what was wrong with the CBC. Amazingly, he also comes across as a man whose bungled solutions to the CBC’s problems were in many cases wrongheaded – and worse – contradictory.
As I read the book I found myself constantly shaking my head. Sometimes it was in reaction to Richard Stursberg’s accurate insights into what needed fixing (the internal battles for funds, the lack of understanding of what is entertainment), other times it was in reaction to the incredible solutions he advocated (moving The National to 11 where it failed miserably before), sometimes in complete contradiction to his own stated goals. More important, though, than any of this, was the amazing chutzpa of a man who has obviously never been wrong and is not afraid to make this clear to everyone who reads his book.
Don’t get me wrong, The Tower of Babble is a good read. Stursberg has a way with words and sprinkles in enough humour to keep the proceedings light, even when the content drifts into a numbers game both fiscally and with audience research.
The best chapter in the book is about the lockout of CBC employees in 2005. Here he lays out the reasons for the lockout and fully explains how CBC management came to their decision. He points out that the lockout was necessary for two reasons: first, the technological changes, the move to on-line and the need for multi-tasking were essential for the CBC to survive in the 21st century. Second, it was vitally important to not allow the CBC unions to strike during the new TV season coming up in late September of ‘05 because Stursberg and company were unveiling the first of their new dramatic, comedic and reality based offerings; even more concerning, the CBC could not afford any disruption to the new hockey schedule, the National Hockey League coming off a lockout of their own that cost the corporation millions.
Thus rather than wait for the workers to strike, CBC management locked them out in August.
He crows about how the plan worked to perfection. The workers were out in summer when viewership is down anyways, and then settled long before the puck dropped on a new hockey season. His only regret, it seems, was that management got everything they wanted from the new contract but had to keep quiet when the union bosses claimed victory. Not being allowed to gloat is obviously a terrible sacrifice for Stursberg.
The other interesting chapter is the one he calls “Money.” Here we get a glimpse into how difficult it is to run a public broadcaster. When the economy took a dive in 2008 all TV networks in North America, probably the western world, were badly hurt. As businesses suffered they spent fewer dollars on advertising. Adding to this was the fact that tight money meant loans were close to impossible to secure. Stursberg points out that Global and CTV could pay less for U.S. shows, could cut stock dividends, could cut profits – in other words, there were all kinds of fiscal tools open to them. More important, they could act quickly. CBC needed approval of their board of directors, government committees, and the heritage department to do anything and that could take months or even years. Further, since CBC is a non-profit company, there were no fiscal tools open to them, and since they made or bought predominantly Canadian programs, there was no way to pay less for content.
Stursberg and his staff desperately tried to come up with schemes to make money. They wanted to run infomercials overnight but the board said the CBC was not allowed to run infomercials; they wanted to allow political advertising when no election was called, but the board nixed this idea too. It seems whatever plan Stursberg came up with, the CBC Board of Directors said ‘no’.
Most of the rest of the book is old hat to anyone who has followed Stursberg and his time at the CBC. The rants in favour of popular programming, the need for one million viewers for every show, the “wrongheadedness” of mandate programs…these are the views we have come to expect from him. Sure, he makes more arguments, but they all sound like the same ones we have been hearing since “King Richard” rode in on his high horse to save the damsel CBC in distress. I have no problem with Stursberg staking out his ground again. Where I object, is that so many of his arguments are just plain wrong, both factually and philosophically.
Here are some of the incredibly basic factual errors he makes: he says CBC has no programs that make the top 20 in Canada. Hockey Night in Canada is regularly in the top 20.
He says before him CBC never produced popular programs. What about Front Page Challenge, Kids in the Hall, SCTV, Road to Avonlea, heck what about Tommy Hunter and The Plouffe Family?
He says that CBC didn’t produce “any” programming in the 70’s and 80’s. Has Stursberg ever heard of Seeing Things, Street Legal and some of the above named programs.
He says Newsworld was launched in the early ‘80s. In fact it was started in 1989.
He mentions “Sunday Morning” in 2004. It had been cancelled and replaced by that time (with Sunday Edition).
He says Global television never produced any sports. In fact they produced Leafs games for several season in the early ‘90s.
For heaven’s sake, he calls Traders a CBC drama. It was on Global.
He constantly claims he miraculously turned around CBC-TV’s audience numbers and adds claims that he brought them to their highest levels ever. Barry Kiefl, who was the best audience researcher the CBC ever had, maybe the best any broadcaster had in Canada, disagrees. Kiefl points out that CBC’s audience share is 8.7. It has been between 8 and 9% for eight years. Yes there was a bad year before Richard came to the CBC but that was directly attributable to the NHL lockout. Before the NHL lockout the CBC had an 8.9 share. In fact before Stursberg arrived, in the early Robert Rabinovitch years, the corporation actually reached a 10 share. The ratings were never at an all-time high in Stursberg’s time at CBC.
Here’s a quote from Barry Kiefl’s blog, mediatrends-research.blogspot.ca:
Then, why is it that CBC seems to have more viewers for some individual programs today than a few years ago? Well, and this is a fact that few in the TV industry want to address, it turns out that three years ago, in fall 2009, the definition of who was to be counted as being in the audience was changed dramatically by the ratings system. The majority of programs on all networks for the past three years have had a much larger audience as a result. Audience share wasn’t much affected because almost every station’s audience went up. But audiences really didn’t increase, just as the temperature is not affected when one switches from Centigrade to Fahrenheit degrees.
Mr. Rabinovitch and Mr. Stursberg both began their careers as Ottawa bureaucrats and learned, as so many in Ottawa have, that if you repeat something often and loud enough, the press (and their readers) will come to believe that it must be true.
Philosophically, the problems may even be worse than the factual errors. He argues that the industry demands plots finish in one show so that viewers don’t disappear when they miss a program. He doesn’t deal with the fact that some of the most successful shows on TV are Madmen, The Wire, The Sopranos, The Good Wife, and 24, all of which have ongoing story lines. Has Richard ever heard of recording shows, of downloading programs? This from the man who wants CBC to be on top of the new technology.
He goes on about the “new” direction for news. He talks about how important local news is. However, when he expanded local news from 30 to 60 minutes, he didn’t add staff or funds to make it possible for local to do a credible job (perhaps taking it from The National, which he felt is over staffed and over funded). Further, he talks about how he wanted The National to be a place to go for depth and explanation of the days events, yet he doesn’t explain getting rid of perhaps the best news documentary unit in North America. Nor does he explain the contradiction in turning to television doctors Frank Magid and Associates. Remember, these are the people responsible for “Eyewitness” news, if it bleeds it leads. Stursberg never sees the contradictions.
The truth is I have skimmed the surface of the errors and contradictions presented by Stursberg. Anyone who reads his book will add dozens more to my list. So why read The Tower of Babble? It is a rare opportunity to see inside CBC management. It is an amazing look at one of the most controversial, confrontational characters to work in media in Canada. And it actually does provide many examples of what’s wrong with our national broadcaster and the difficulties inherent in trying to keep it running.
Filed under: Media Commentary, CBC, Frank Magid & Assoc., Hockey Night in Canada, Madmen, Newsworld, NHL, Richard Stursberg, Robert Rabinovitch., Sunday Edition, The Good Wife